Similarly, employees tend to "get back" at a customer who's been extra rude by making their drink with decaf instead of regular — after all, what better way to get back at someone than to deprive them of their caffeine buzz? We don't explicitly recommend repeating these behaviors -- rude people aren't known for being great at handling criticism. Pink. I had a customer get riled at me because I was serving another customer and I happened to slightly block his way so he couldn't take up the entire aisle with his huge mobility scooter. So it must have happened no more than three months after I started, and being the awkward, anxiety ridden person I was, I waited until it was dead for me to pop to the loo, due to having held it in for at least an hour or so. Could I please get a pumpkin latte? She swiped my merch and abruptly barked "ID!". Seriously it's not a matter of if you'll get bit, it's just a matter of when and how hard. I've had customers blatantly lie right in front of me to my managers about interactions that we'd had. Taking her time (it felt like she was trying to make some kind of point, but the only message I was getting was that she was terrible at her job), she retrieved my receipt, carefully folded it over, grabbed a plastic bag, shook it open, put my bottles in it, and then leaned against the side of her work station, continuing her conversation like she'd just been interrupted in the worst way. I walked up, put my bottles down, and waited. So if you are unhappy with the rec Being rude to fast food employees. You’d probably love to refuse rude customers with a simple turn of your thumb, like a Roman emperor. It's very true. This thread is archived. But Marcus Aurelius, one of the great advocates of the philosophical school of Stoicism, shows us that there are more reasonable ways to handle them. I ended up looking the place up online and filed a complaint. I was trembling due to an anxiety attack coming up and the lady and her friend continued to make fun of me trembling and additional insults as my fellow coworker was problem-shooting the … In turn, when employees practice civility by being attentive in conversations, not interrupting, and smiling, their behavior is reciprocated and spreads to other employees, thereby improving the whole culture of an organization. Even if you think her behavior was unwarranted, let your performance speak for you. Document specific examples of how and when the employee exhibited inappropriate behavior. Not ten minutes after jumping back on my till, my manager comes up to me and reprimands me for being rude and obnoxious towards a customer. Yeah I'd just never go there again and write a review on urban spoon. Every time I go, every employee I've encountered have been rude when I just want what's on the picture. "', The one at the restaurant yesterday. Because literally anything you say to a customer can be "rude", depending on the customer. A while ago, I went to a liquor store to get a few things. Posted by. The user said that customers tend to make things harder for the employee checking cards by doing things like "not showing their card, blocking the entrance when taking out their card," or forgetting their card and trying to get in anyway. What was the rudest employee you've ever encountered at a business? I am a firm believer that your employees are just as good as you train them. As a part of the study, researchers conducted two rounds of surveys of 182 employees at 25 branches of two Korean banks to measure whether those who had been … I politely inform her that I was just jumping off but that my colleague one till away would be able to serve her, due to the quietness of the store. My (now ex) girlfriend and I were eating lunch at the Wendy's that's right off the interstate. share. Oh, she assumed I was going to pay with plastic and was ready to charge me what the register said, but she didn't. After all, even the worst customer is always right, and so no matter what people say or do to you, you’ve just got to suck it up and take it like a good employee. ", "No, not really, I was joking, I made like 50 of these today. I ordered and then was asked to wait out side the restraunt on a bench for my order to go.... there were 8 empty tables in the restraunt.... i am white it was a korean restraunt. Some customers think it's rude to actually talk to them - yes I've had that too. Prior to this I had been suffering with severe depression and anxiety and wasn't particularly good with handling myself around other people. Press J to jump to the feed. Close. Being polite to a rude customer is not easy. This co-worker has been with the company for years, and has the most domain knowledge compared to the rest of my colleagues. If a customer is unhappy about the quality of goods or services that they've received from your organization, they're perfectly entitled to express their dissatisfaction. Press question mark to learn the rest of the keyboard shortcuts. Or being condescending, or even combative. To some customers, "not the answer I wanted to hear" = "rude employee". I don't know about rudest, but one comes to mind at the moment. Unfortunately, dealing with aggressive and antagonistic behavior is challenging for any manager and many managers have problems disciplining their subordinates. I have yet to step foot in that store again, but I've talked to other people about it and they report that customer service is up and they never see the lady I described. "Hi! Most of us instinctively experience the fight or flight reaction. However, be prepared that the person will become even more engaged and will not miss the opportunity to fight with you. This co-worker is rude to both myself, and other colleagues. The u/Rude_Employer community on Reddit. There is a chance that the person will realize how rude he/she has been and would apologize immediately. "SWIPE. Our psychic powers only work if the customer has a mind to read. Best moment I've ever had at work." The lady was still going on and on with her coworker like I didn't exist. Stories about the legendary entertainer Ellen DeGeneres being "notoriously one of the meanest people alive" are cropping up online thanks to a viral Twitter thread. Underneath those princess gowns and oversized character heads are just regular people trying to earn a paycheck. Can be misconstrued as being impolite. And now the employee feels like it the right thing and it normal. This guy couldn't put his cellphone away during a music performance, so the musicians helped him out. You didn't fall to your knees and worship her, so rude. 3. New comments cannot be posted and votes cannot be cast, More posts from the TalesFromRetail community. What was the rudest employee you've ever encountered at a business? I ordered food and she did get a tip because I'm no Mr. Disney theme parks may be known as the happiest places on earth, but their employees often see a side of the magic that guests aren't privy to. 4 years ago. /s. The same applies when someone is questioning a change that you've made. However, I have one co-worker on my team who reports to the senior manager. For this reason, it is necessary for the HR representative to review the employee handbook and document what protocol, if any, has been violated. Sort by. r/AskReddit is the place to ask and answer thought-provoking questions. The Employer in this case is so wrong and I dont think that I would work for such an employer. You guys have the best pumpkin lattes in town. The temptation when someone is being rude is to respond in kind, but that is not advisable with your boss. Being the optimist I am, I decided a job in retail would help this, and although it has; this one experience really sticks with me. If your manager doesn't understand that, they aren't a very good manager. 1. No matter the specific behavior, your employee is clearly rubbing people the wrong way. Reddit gives you the best of the internet in one place. That often means dealing with bodily fluids, creepy guests, and some seriously strict rules about staying in character, no matter what. So if the manager is rude and give rude service so will the employee do the same to an customer. Finally, another employee who was more knowledgeable than me happen to pass by and the woman's attention turned to grab that other employee who could possibly do better than me an incompetent employee. Conversation Tip When a customer asks you for help, an example of excellent service would be to … A checklist for rude actions by employees must include a determination of whether the worker has violated company policy. I too had similar problems with Subway employees. It's common, but so wrong. Nope! You're the first person to order that today! Well, she swiped the bottles, but they were just sitting there. After standing there like a jackass for a little bit, I asked if her line was actually open. We’ve been complaining about it since the beginning of time -- Plato famously ranted about disrespectful and ill-mannered youths. Rude behavior can easily become a habit for many people. 81% Upvoted. So I've worked at a large grocery store for almost 2 years, and got the job 4 months after my 16th birthday. 16 comments. Rude behavior is contagious and ... Employees only need to perceive other employees aren’t being treated well, and the illusion becomes exaggerated through rumors and stories retold. It still baffles me how the words "Sorry, I'm just jumping off the till, but there's an empty till just there." There were two lanes, neither of them had any customers, and the two clerks were openly chatting with each other. save hide report. It's like trying to pet a rabid dog you always get bit. No, I was getting ibuprofen, and my coworker wasn't waiting on anyone or doing anything. Learn and adapt – to a point. Cookies help us deliver our Services. As I come back from the toilet I see her talking to customer services and think nothing of it. However, if you communicate … There are right and wrong ways to deal with rude customers. Show her how valuable you are to her and to the team. May 25, 2016. For example, the company's manual might state that employees are forbidden from making vulgar remarks or gestures. u/Mustard_Icecream. I'm not a big sandwich guy and I don't really know what's good with what so the only time I ever go there is when I'm with others who want it. Luckily my managers ask for my side of the story, and almost always believe me or my coworkers. 12 years ago in 2004 to be exact) My city is right off Interstate 90. The woman at the department store who told me that "boys can't try on dresses." By Carolyn Steber. Wish I could say the same. When I first… MENU. Life. Her hand went up, brow furrowed, and she shouted "Get back!" TikTok user Darron Cardosa asked other users: 'What's something you've done to a customer after they've been rude to you?' By using our Services or clicking I agree, you agree to our use of cookies. It's like "Oh, I'm sorry I'm buying something from the store you work at that keeps you employed.". 13 Ways You Don't Realize You're Being Rude. Being the optimist I am, I decided a job in retail would help this, and although it has; this one experience really sticks with me. In short, being treated well helps you to treat others well. Archived. Emphasize that the attitude and rudeness is just as much of a concern to the company—and can have as much of an impact on the bottom line—as poor performance on tasks. I hate Subway. Mine just recently changed and our new ones suck... Everything you say is rude to a customer. So it must have happened no more than three months after I started, and being the awkward, anxiety ridden person I was, I waited until it was dead for me to pop to the loo, due to having held it in for at least an hour or so. Avoid general phrases, such as \"The employee had a bad attitude\" or \"The employee responded poorly,\" and instead list specific words or actions that demonstrate how he violated work policies or the company's code of conduct, suggests Paul Falcone, author and human resources executive in Los Angeles. An estimated 98% of employees deal with difficult people at work. New comments cannot be posted and votes cannot be cast . As a customer service professional, you directly contribute to that feedback loop – rude, entitled or demanding customers never exist in a vacuum, and are usually made that way through having experienced a lack of empathy, terrible processes or a lack of understanding from businesses. You'll try hard to put things right, whether that means replacing a faulty toaster, or providing compensation for a canceled flight. Press question mark to learn the rest of the keyboard shortcuts. Sadly, it's one of the basic truths of working anywhere. As anybody who’s worked in customer service will know, rude people can try the patience of even the saintliest of people. (Edit. So I assumed that bagging them up was too much for the tired soul and that they were free for me to grab. ", "Really? But it was the bare minimum and it's the only time I've ever complained about service. And yet, it's still possible to be rude without even realizing it. He’s common, too, as countless exhibits of rude customers on reddit illustrate. Reaching over, I grabbed my stuff, just glad to finally be through it, but it still bugged me for the rest of the day. I (politely) asked my coworker who was behind the till to wait on a customer when I was busy grabbing ibuprofen from behind the counter, keep in mind I was crouched behind the counter, and the customer looked behind the counter and saw me, and my manager came and reemed me out because I must have been "on my phone". A comedian named Kevin T. Porter said he would exchange anecdotes about DeGeneres being rude for donations to the Los Angeles Regional Food Bank, and he got nearly 2,000 responses. I have talked to her at her prior review, asking her if she was overwhelmed with everything and how I could help. Customers LIE. I'm not your personal assistant on OR off the clock. And new research from the Harvard Business Review shows victims of rudeness are the ones being blamed. Although she never responded directly to my question, she did let out a huge sigh as she gave a full head eye roll. I was crushed and embarassed. CARD." You might have asked your customer… These strategies are a fantastic way of managing “rude” employees, however, a proactive approach is always best. Email is just a text which makes impossible to hear a tone of voice or see people’s facial expressions. Here are some of the best instances of people being rude, and how they finally got called out on it. ", "Wow! Dozens have replied, revealing the petty, ridiculous things they do. best. I don't want to put the restaurant on blast, New comments cannot be posted and votes cannot be cast. The norms of customer service don't allow us to do that. Went to an IHOP between classes to grab a bite and ordered coffee and an angry waitress slammed half a carafe of cold coffee on the table in front of me and stomped off. like I was going for her first born. This wasn't some huge shopping cart full of things (although checking somebody's obscene amount of booze would still fall under the clerk's purview), but just a couple bottles. Our normal response to a rude person is to fight back (with words, presumably) or flee the situation. She and the assistant are who everyone, who enters our office/business sees, and she has been rude to employees along with people who come into our business. However, sometimes an unstable, rude, or mean employee can disrupt workplace productivity, intimidate coworkers, and lead to potential legal or safety problems for a business. This happened about 10 years ago. A man threatened to kill me with a bat when I thought he made a joke and chuckled when he was apparently being serious. Thankfully, we've changed managers since then, and the ones I have now are wonderful. This Obnoxious Cellphone User. I guess she assumed I was gonna sit there and drink coffee and take up a table and then leave a shitty tip. YOUR. I just couldn't fathom having s manager that did nothing to side with you, and that would just throw you under the bus. #3 Think of taking it offline. And if they remain calm and civil, despite their frustration or anger, you'll most likely be willing to help. Try to rise above it. Just as I jump off my till an older lady comes up to me with a very large trolley. Employees should always deal with rude customers in a professional way in order to regain control of the conversation. This article lists reasons why consumers may regret being rude to people who provide customer service. Just as I show my license, she mutters "swipe...". She exaggerated what you said to make you look bad, and to make her feel better. On the other hand every time I go to Quiznos, they know what's on the picture by heart and do it without question. So that's it, right? It provides quotes from front-line staff about how they deal with rude customers. This "rude" thank you: ... a regular the local employees greeted by name, piped up and said, 'Well then maybe you should go the fuck back to New York.' It's not even natural. One Costco employee explained on Reddit that one of the hardest jobs there is working the entrance simply because of the "rude" people they encounter. Press J to jump to the feed. A place to exchange stories about your daily experiences in brick & mortar retail. I was off and on with the rest of my day? Sometimes the employee will question why she is being counseled when her work performance is good. Subway was a shitty job.