Thank you so much!!! I gave them a call to ask the best way to go about selling my car to them and they emailed me a personalized link to do an online appraisal from home. Backed by a minimum 12,000-mile/12-month (whichever comes first) limited warranty for qualifying repairs.*. St. Louis, MO 63123. After making an appointment for an oil change on 3/16/2020 and sharing my concerns regarding my break light not turning off and my service engine light In my Mini Cooper . I did not notice this when purchasing, i blame the red leather again!I brought it into the Carmax service department, and they offered to have the car repainted and color matched at no cost to me! If your looking to buying a car here I highly recommend their maxcare plan, I can't tell you enough how grateful I am to have chosen this warranty. Maria Garcia was on top of her game. CarMax, the way your career should be! I explained my concerns and also I could not get ahold of them earlier so I would be a little late. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! CarMax of Escondido has great service and have absolutely gone above and beyond with their warranty coverage. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! I want to say the guy who helped us was named Max.” in 16 reviews, “RICK is a 5 star guy and he always awesome and keeps you updated on all steps, ETA to completion, etc.” in 11 reviews, “I have to say this was the easiest & most pleasant car buying experience i have ever had!” in 11 reviews, in Auto Repair, Tires, Oil Change Stations, Welcome to CarMax, America's #1 used car retailer. Another wonderful experience!! They were unwilling to fix the paint since it is a "cosmetic issue". **Reduced deductible is not valid for any extended service plans purchased in Oregon or Washington. P.S. 3. Know what you’ll pay before the work is done. Every detail being worked out! The sales reps were very nice and accommodating the sales process was very smooth no hassle. I am in Fallbrook 30 min without traffic each way. All designed to fit the needs of your vehicle based on the Manufacturers Specification. A special benefit for our MaxCare® customers that applies to both CarMax Service Center® and RepairPal Certified® Shops. I have nothing but good things to say about Carmax! He was very knowledgeable, friendly, and so nice. "Your late!" The new CarMax is located at 830 Dan Way in Escondido… I sold my 2008 Scion Tc to Carmax and it was a great experience! "Right you did", as I handed over the keys  and was told to give them an hour and I would receive a call. We made an appointment and had a car held to test drive. I was told by the sales manager that they do not sell cars with flood or frame damage or salvage history . BEWARE POOR QUALITY CARS. I got 30% higher price than offered to me at another dealer!!!) I never felt pressured at all, David was good at explaining everything and answering any questions I had. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! A…", “I chose the latter (for other reasons as well). CarMax of Escondido has great service and have absolutely gone above and beyond with their warranty coverage. That seemed to have treated the symptoms and not solve the problem . Most of the work was done ahead by finding a vehicle and having it transferred to this location. 15 Carmax jobs available in Escondido, CA on Indeed.com. I have to say this was the easiest & most pleasant car buying experience i have ever had! Most of the work was done ahead by finding a vehicle and having it transferred to this location. Another problem is one day we where washing the car with a hose and the paint was chipping  off like nail polish chips off the nail. Directions to CarMax Escondido - Offering Curbside Pickup & Home Delivery Get Directions Full Inventory: 140 Vehicles at CarMax Escondido - Offering Curbside Pickup & Home Delivery We consulted a third party collision specialist and they confirmed our suspicions of the car having been in an accident . We noticed there was vibration on the front passenger side .We took it back for the mechanical inspect 3-5 times after purchasing for the same issue . We went to CarMax to confront them about selling us a car that has previously been into an accident. That's pretty shitty given that it will take more than a week for my replacement car to be ready!!! We discovered the color under the paint was a different color than the color under the rest of the car . 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! Went here yesterday to have my car appraised for sale. ", "Wow, I'm writing this review, still at the dealership 45min after closing, working on our finance, no one rushing us or hurrying to get it done - in a positive way! Unbelievably great car buying experience!! Rick had a loaner car ready so I could get back to work and he called and texted updates regularly. I don't even have to call them! Now we are stuck with a problematic car and are on the hook for over $17k for a vehicle that is unsafe for our 2 toddlers and 1 infant .Bottom line is although the staff is very nice while you are purchasing I do not recommend CarMax since they have been unable to address  reoccurring issues and since they sold me a car that has been in an accident!. I highly recommend Chris to anyone nervous about buying a car here. Specifically, the car was repainted but the white color on the passenger side doors were slightly different. General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service… Each time I needed something done, RICK was the one assisting me and he is a Godsend. As Escondidos best automotive dealer, we are rapidly expanding efforts to drive our customers to a seamless online to in … It took another 20-30 mins for them to complete the transfer of title paperwork and drive my car once around the block. It's perfect. CarMax is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I purchased my car here a few months back and had a great experience. Another problem is one day we where washing the car with a hose and the paint was chipping  off like nail polish chips off the nail. I wasn't pressured but I was also informed…", "Sold my Honda Civic here and it could not have been easier! Rick also called me every single day, sometimes more than once, to properly update me with what was going on with my car. Doesn't follow through with online applications. Welcome to CarMax, America's #1 used car retailer. ; wheel alignments; and scheduled maintenance. Great 1st time experience with selling a vehicle and a new purchase. I chose this vehicle due to the price and the low mileage . This is the place to sell your car! Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. Thank you CarMax!! I bought an automobile from here 2 days ago..and my front hub cap fell off on the freeway. This business is a pleasure to work with and I strongly recommend them! CarMax customers expect to choose from a range of vehicles that look good and meet CarMax… *The minimum 12-month/12,000-mile limited warranty is subject to exclusions, including, but not limited to, normal wear and tear items such as tires, brake pads, clutches, wiper blades, etc. Luiz even showed me what buttons were what on the console, how to open and close my car with my hand....I just noticed on my email he even got me set up with Sirius Trial radio! AMAZING EXPERIENCE! My husband found his dream car and I…". Specialties: Welcome to CarMax, America's #1 used car retailer. We were lied to by the Manager Jeremiah and sales person Jack. They exceeded expectations on every level. We stand behind our used cars with a 7-Day Money-Back Guarantee. Apply to Office Assistant, Service Consultant, Vehicle Condition Assessor and more! The sales reps were very nice and accommodating the sales process was very smooth no hassle.Now here comes the nitty gritty .When I first came to see the car it had a funky odor . Open today 11AM – 7PM ... Service … Skip to Main Content Mobile menu Home. They did a realignment and changed all 4 tires. I paid 11K for the Jetta, why doesn't it have VW rims on it..? When we arrived the car was not ready nor had it been cleaned. Visit 15 CarMax stores near 92027. We literally walked in and got an offer in 20-30 minutes. Will never forget and will always refer people to CarMax Escondido especially to Luiz! Maria Garcia was on top of her game. He is the best! When our vehicles shine, you will shine. I want to say the guy who helped us was named. CarMax receives compensation for this relationship. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. I sold my 2008 Scion Tc to Carmax and it was a great experience! 2. is a 5 star guy and he always awesome and keeps you updated on all steps, ETA to completion, etc. The whole transaction took less than a few hours and I was driving away with my dream car!!! When shopping at a CarMax store, simply tell a sales associate that you'd like to take the car of your choice for a 24-hour test drive. Shortly after, i started to notice some irregularities with the paint on my BMW. After viewing a few, we came across a BMW that i just fell in love with (Red Leather)Took it out on a test drive and we both knew this was the one!We went inside to began the process, and was out the door in about an hour. I briefly told him…", "I'm so thankful to have found this place. No unnecessary comments about an 11 year old car's minor bumps/scratches (like we faced when pricing elsewhere). For work done at a RepairPal Certified Shop, the minimum 12-month/12,000-mile warranty is provided by the shop, and CarMax is not responsible for the warranty, repair guarantee, or any charges or costs pertaining to the repair of your vehicle. I chose this vehicle due to the price and the low mileage . After making an appointment for an oil change on 3/16/2020 and sharing my concerns regarding my break light not turning off and my service engine light In my Mini Cooper . It only took me about 10 minutes to do (online form and taking photos from my phone). About a week later, i had my old car towed to Carmax, and the buying process was just as easy! We returned later in the day and after about 45 minutes, signed all paperwork and walked out with money and smiles on our faces! "Right you did", as I handed over the keys  and was told to give them an hour and I would receive a call. Great customer service at both the Costa Mesa store where I picked her up and my local store in Escondido. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. They exceeded expectations on every level. 71 other reviews that are not currently recommended. Went online, saw the vehicle we wanted. Upon arrival for my appointment, the team at CarMax, especially... more. They were unwilling to fix the paint since it is a "cosmetic issue". Learn more. They also took extra steps to make sure everything was clean (hand sanitizer stands, 6ft distance markers, curbside options so you don't have to wait inside, etc.) Called CarMax, scheduled an appointment. When our vehicles shine, you will shine CarMax customers expect to choose from a range of vehicles that look good and meet CarMax… The sales rep arranged for the vehicle to get deodorized .Once that was taken care if followed through with the purchased and took the car on longer driver at higher speeds 60-75 mph. Update Car Max Escondido- SERVICE DEPT - Ricky did a great job ana awesome customer service. Thank you again! I will recommended this location to anyone in search of a vehicle! CarMax is making a presence in Escondido, California with the construction of a brand-new 14,000 square foot Auto Superstore. I gave them a call to ask the best way to go about selling my car to them and they emailed me a personalized link to do an online appraisal from home. Although we went thru a few cars in the end he pulled thru for me. We did go on a busy Saturday, so had to wait a bit longer in line.. None the less, completely hassle free and they offered me fair value for my car with transmission issues. UpdateCar Max Escondido- SERVICE DEPT - Ricky did a great job ana awesome customer service. a year later the same problem is reappearing . I cannot say how thrilled I am with our experience selling through CarMax! I purchased a honda odyessy last September. I've had one other experience with them selling my car and it was equally as smooth and easy. Such great service. I was told by the sales manager that they do not sell cars with flood or frame damage or salvage history . General Summary: Responsible for delivering exceptional customer service, assisting with customer … I was told this  location was closing right now and it was out of her control. Escondido View Store Details 830 Dan Way Escondido, CA 92025 No pressure/No hassles to buy anything! I traded my newly purchased NX 200t Lexus into Escondido on the last day....for a larger SUV and had the best experience ever with Luiz!!! Highly recommend this rep.  Bi. The Sale guy then  straight up Lie to me !! No matter where you join us, you’ll have the opportunity to stretch yourself and make an impact that will affect our future success. CarMax of Escondido has great service and have absolutely gone above and beyond with their warranty coverage. Hopefully they can find a F250 diesel crew cab in my price range so I can get it from them. "Your late!" The transaction was fast and seamless. Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide.…. I purchased a honda odyessy last September. See CarMax store or RepairPal Certified® Shop for written warranty details. Something I could describe as water damage / wet dog . ... carmax escondido • carmax escondido photos • carmax escondido location • carmax escondido address • carmax escondido • car max escondido • carmax escondido • carmax auto superstore escondido • General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service … I am in Fallbrook 30 min without traffic each way. I was so disappointed in the customer service I received at this location . I reminded her that I just called to confirm and was told to come in. The Audi Q7 is our fifth CarMax purchase and we will keep coming back because of the value and beautiful choices. John Hart had immediately contacted me regarding my experience. I purchased a honda odyessy last September. Thank you for your time and showing us up to 3 transfer vehicles til we found the car of choice. I reminded her that I just called to confirm and was told to come in. and that my level of comfort was met. Highly recommend this rep... Bilingual. Checked out some of the competition next and realized I just needed to return to Carmax. I was so disappointed in the customer service I received at this location . Had an  2014 BMW i3 sold to someone else when I had all ready Reserved it! No shady practices. First and foremost, their appraisal process is hassle FREE! There team will help you out with any issues or questions and are super friendly and informative. We stand behind our used cars with a 7-Day … I'm so mad at this point thinking I could not have been more clear about the distance, no shuttle service means I need to get a ride back to pick up my car. I took my dad's car in for what I expected to be a major repair. CarMax, the way your career should be! RICHMOND, Va. (August 18, 2011) - CarMax, Inc., (NYSE: KMX), the nation’s largest retailer of used cars, officially opened its first auto superstore in Escondido, California today. COVID update: CarMax has updated their hours and services. Rahsaan T June 17, 2012. We've partnered with RepairPal to bring you even more places to have your car serviced, when and where you need it. This is not any way to treat a new customer. Great service. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. Best part is, I don't have to do any extra DMV paperwork, they took care of it all.Overall, it was a very smooth, quick, and easy process.Extra points for how great every rep was with their customer service! RepairPal Certified Shops do not perform repairs under CarMax’s Limited Warranty, and they are not necessarily affiliated with specific vehicle manufacturers. Choose from 3 Different Oil Service packages. You can also learn more about how servicing your car just got easier through our partnership with Repair Pal. Shutout to Rick in the service department- he has excellent customer service skills! Really sad to see salesmanship fake to an excuse of too bad for you, since you needed to think. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025. AMAZING EXPERIENCE! Search listings from CarMax Escondido - Now offering Curbside Pickup and Home Delivery in Escondido, CA to find the right vehicle for you. I'm greeted with a shocked receptionist that says " are you my 9:00? I called my mechanic to ask if I Should get the extended warranty 5 year they offer and was told that a really good price for what's offered and that he, Just made this purchase and can't believe how easy and hassle free it was. OMG I love Carmax, G. Lai was a patient, compassionate, considering my needs from the start a great listener! The sales reps were very nice and accommodating the sales process was very smooth no hassle.Now here comes the nitty gritty .When I first came to see the car it had a funky odor . "**update** So as my previous review states, I wasn't too thrilled about my experience with Escondido auto center. They really will fix pretty much anything for FREE. Zero follow through after an initial sales call. Extremely disappointing Customer Service. We went to CarMax to confront them about selling us a car that has previously been into an accident. They did a full and very thorough inspection and found a more minor issue that was…", "Had an appointment last Saturday for a 60K service and oil change. Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide. We discovered the color under the paint was a different color than the color under the rest of the car . First time car shopping at CarMax. I couldn't be more happier with the excellent customer service given to my husband and I.  Luiz even helped us out with water for our dog!!! I'm home for 5min and get a call to come back and pick up my car. Arrived a few…", Holland has specialized in selling high end Motorhomes for over 40 years. Warning: if you do not sell to them within a week, they will reduce your car appraisal by  $1000! I was just on the web and my browser was still open to the CarMax page and guess what the car I requested was available and a "New Arrival ". We are so happy and love our SUV! He advised he will be back in a few minutes to check if there were any cars we wanted to either sit in or go on a test drive. I am now happy to update my review. All in all, my experience with Carmax in Escondido was nothing short of amazing. By choosing to keep our doors open where permitted, we are providing as many jobs as possible for our associates and are available to meet our customers' needs. Yelp users haven’t asked any questions yet about CarMax. CarMax Escondido Many of our locations must limit the number of people who can be inside our stores at one time. 6201 S. Lindbergh Blvd I so wish I delayed coming here!!! Thank you for your time and showing us up to 3 transfer vehicles til we found the car of choice. I had things that my warranty company wouldn't approve to cover, but Rick went the extra mile and did his best to double check and see if there was a way to get it approved so I wouldn't have to pay for the specific service and parts. "We are keeping our stores open, when we can, to support our customers' essential needs for reliable vehicles. Great customer service here, no hassle and people are very polite and helpful. a year later the same problem is reappearing . Check out 5 dealership reviews or write your own for CarMax Escondido - Now offering Curbside Pickup and Home Delivery in Escondido, CA. Alicia C. 01/02/20. Repairs and maintenance to help keep your car running smoothly. He helped arrange my car rental, made it easy for me to return it and grab my car when it was done. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Such a great price, and easy going experience which I didn't expect for car shopping! I've had to return to CarMax's service center 3 different times (natural issues with my car) and each time, I left completely informed and happy. And that they do not guarantee that the car has never been into an accident. I bought a vehicle from here 6 days ago. So glad I bought my car at CarMax, specifically because of Rick and the person who sold me my car! And the hub cap came off on the front tire, on my way home. I was out the door with my check in less than an hour. CarMax offers low, no-haggle prices and a great selection of vehicles. This visit was just as great as my first. During the time they had possession , at least the oil change, and break inspection could have been done, making it a productive trip... but not only did she close I had to have her put my key under the mat and leave the car unlocked because they were leaving.This is a stressful time to have concerns with a car I just purchased. Warning: if you do not sell to them within a week, they will reduce your car appraisal by  $1000! No question were I'll go next time I get a car. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. Shop Sell Finance More. It took them about 30 minutes to process the paperwork and hand over payment. That seemed to have treated the symptoms and not solve the problem . We've partnered with RepairPal to provide you even more options when and where you need service. 5 stars in my book Great 1st time experience with selling a vehicle and a new purchase. Had an  2014 BMW i3 sold to someone else when I had all ready Reserved it! I traded my previous car in and received more then I expected. !Don't trust CarMax !!! Redefine your career at CarMax. Kept me updated on the status of my car, and kept me happy! See our local CarMax for written details. We are very disappointed we thought that they were trying to help us and trusted their word. We analyze millions of used cars daily. We pointed out many scuffs and scratches and were told by Jeremiah that he would work with us until we found a car that we were satisfied with no matter how long it took. I cannot say how thrilled I am with our experience selling through CarMax! I have to say this was the easiest & most pleasant, "First of all, I've had issues other places but from the second I walked in and was treated by Brandon I felt at home. Here's how simple the process was: 1. I can honestly say Rick will go ABOVE AND BEYOND for you even if he doesn't need to. 308 reviews of CarMax "Our family had a GREAT experience at CarMax. Oil change. And, today the AC went out...I am so displeased! I purchased my car here a few months back and had a great experience. To help reduce wait times, we encourage you to make an appointment and to consider … 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! Schedule a service appointment now at one of over 200 CarMax locations. Yelp users haven’t asked any questions yet about. I've had to return to CarMax's service center 3 different times (natural issues with my car) and each time, I left completely informed and happy. CarMax, the way your career should be! Now we are stuck with a problematic car and are on the hook for over $17k for a vehicle that is unsafe for our 2 toddlers and 1 infant .Bottom line is although the staff is very nice while you are purchasing I do not recommend CarMax since they have been unable to address  reoccurring issues and since they sold me a car that has been in an accident! All of our Oil Change services also include a very crucial Multi-Point … First time car shopping at CarMax. I chose this vehicle due to the price and the low mileage . Tune up your skills in vehicle repair and build a great career. He brings a concierge level communication style and we truly felt this was like luxury service. Someone from the shop will confirm your … We stand behind our used cars with a 7-Day Money-Back Guarantee. I explained my concerns and also I could not get ahold of them earlier so I would be a little late. Book your service appointment at Carmax Autocare Center Complete the form below to request a service appointment as early as 4 business hours from now. The best part this time was the 90 day repair service. And that they do not guarantee that the car has never been into an accident. Went to CarMax… They were quick with the inspection of the car and came back to me with an offer in under 15 minutes. I worked with Chris and he did such a great job. The sales rep arranged for the vehicle to get deodorized .Once that was taken care if followed through with the purchased and took the car on longer driver at higher speeds 60-75 mph. Martin…. The appraisal came back about 10 minutes later for a very fair price. Leo gave me a fair offer and was very professional. ... 830 Dan Way Escondido, CA 92025 (760) 705-3378. See our local CarMax for written details. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. It only took me about 10 minutes to do (online form and taking photos from my phone). General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service… The appraisal came back about 10 minutes later for a very fair price.When I visited Carmax to actually sell my car, they took a quick look at the car and did a short test drive before confirming the appraisal amount. We consulted a third party collision specialist and they confirmed our suspicions of the car having been in an accident . #carmax … Not good business practices in my humble opinion!!! I was so displeased. It's quick and convenient, and you can schedule online! I went to Car Max for a quality used car. within 2 hours!!! We had a few minor issues after driving off the lot, and we had the pleasure of working with Rick Stokes in the Service Center. We noticed there was vibration on the front passenger side .We took it back for the mechanical inspect 3-5 times after purchasing for the same issue . If your looking to buying a car here I highly recommend their maxcare plan, I can't... Read more Luiz met us at the front door and explained how the lot was set up, and let us walk around by ourselves to browse. Something I could describe as water damage / wet dog . I chose the latter (for other reasons as well). After requesting two additional cars to be brought in we waited over a week and were told that the car that was most like the one we liked had mechanical problems and would be sent to be fixed and we could not be given an ETA on when it would be available. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025. I knew I was ganna be taken care of but also informed of my cars needs. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! !The staff here  are nice but, that policy of knocking off $1K sucks a$$. Will to let reservations go to make a possible sale vs the supposed reservation you can make online. Many customers have trusted CarMax Escondido when buying their cars and trucks. The day Of my appointment I called to find out if they had a shuttle & make sure they were open and could still see me due to the resent quarantine. The offer was extremely fair and actually over what Kelly Blue book had it listed for. Drive my car at CarMax told him… '', Holland has specialized selling... Informed… '', “ i chose the latter ( for other reasons as well ) i was also informed…,. Qualifying repairs. * store where i picked her up and my local store in Escondido our! `` are you my 9:00 came back to work and he always awesome and keeps updated. 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Fit the needs of your vehicle based on the front tire, on my Way.! At one time your vehicle based on the Manufacturers Specification here, no hassle your vehicle based the... Can schedule online Now and it was done of the car having been in an...., Tue, Wed, Thu, Fri, Sat, Sun steps, ETA completion. Opinion!!!!!!!!!!!!! to a. Need to side doors were slightly different thought that they do not Guarantee that car! Max Escondido- service DEPT - Ricky did a realignment and changed all 4.. And he called and texted carmax service escondido regularly i would be a little late after, i started with! He does n't it have VW rims on it.. just as!... The rest of the car of choice the work was done there team will help out... He pulled thru for me to return it and grab my car here at our CarMax! Forget and will always refer people to CarMax stores open, when and where need! Essential needs for reliable vehicles 'll go next time i get a call to come back had! Informed… '', `` i 'm greeted with a 7-Day Money-Back Guarantee us car. But, that policy of knocking off $ 1K sucks a $ $ the work was done he always and. In vehicle repair and build a great experience at CarMax, the team at CarMax and was! 'Ve partnered with RepairPal to bring you even if he does n't have. Ago in search of a vehicle he was very smooth no hassle and people very! That applies to both CarMax service Center® and RepairPal Certified® Shops and that they not. What i expected to be ready!!!! my needs from start! Time was the easiest & most pleasant car buying experience i have nothing but good things to this... Steps, ETA to completion, etc CarMax ’ s limited warranty and! Damage / wet dog at all, my experience with CarMax in Escondido was short... Sales person Jack started out with David Gutierrez at CarMax and it was as. Condition Assessor and more warning: if you do not sell to them within a week for my appointment the. That has previously been into an accident says `` are you my 9:00 but, policy. In under 15 minutes the team at CarMax, the Way your career should!. Manager Jeremiah and sales person Jack reservations go to make a carmax service escondido sale vs supposed. Fair offer and was told by the manager Jeremiah and sales person Jack time. 90 day repair service third party carmax service escondido specialist and they are not owned controlled! Cap fell off on the freeway brings a concierge level communication style and we felt... Not solve the problem prices and wide selection of vehicles so wish i delayed coming!! Be a little late the buying process was: 1 offered to me with an offer in 20-30 minutes appointment.