If the thermostat fails to melt the ice, there will be blockage that will restrict or completely cut off the air that goes to the refrigerator compartment. During diagnostic appt, tech tries to sell extended warranty. The problem with the condensing coil being aluminum is that over time, the refrigerant starts to break down the condenser (being aluminum) and the small contaminants start to float within the system and that can cause the capillary tube to become plugged and not cycle any refrigerant within the system so cooling effect doesn’t take place. 02/03/2019 by No error codes. A failing evaporator fan will not transfer cold air to the refrigerator, thus failing to cool the compartment itself. polkatrumpeter. usually at the front side of the cap tube therefor not allowing the gas to boil off in the coils and driving down temps to get cold. Hope this helps you! In the meantime, I have a refrigerator that doesn't work and family coming in for the Christmas holiday. Called local repair guy, paid a $30 service call, said was out of freon. Refrigerator is slightly more than a year old. I was advised putting any money into my LG refrigerator would be a waste because it would develop the same problem in short-order again. Btw, I did sign on to the class action. SAVON ANDRE, my email is garylety@gmail.com if not can you please recommend somone other than sears. In case of the latter, your heater stays on and therefore continues to produce more heat (which can be a bad thing). Does anyone what it? Please help if anyone has an answer to the issue. It is common for these refrigerators to have bad relays , this is why it is running erratic, and probably not sending power down to the compressor, someone who knows what they are doing can replace the relays. With the compressor connector disconnected, unplugging the fridge and pluggin it in again and measure the the voltage on “CON201”. As soon as we get an answer from them, I will post. Kenmore, Refrigerators. probably still bad, since it was only reading 33VAC. 04/05/2019 by Keep in mind that the … They ordered parts to test the Freon, one week, then more parts, two more weeks, fianally said it was a Freon leak somewhere in the cabinet somewhere would not be able to repair the unit. They have a poor reputation for quality and service. If the problem turns out to be the compressor then there is a 10 year manufacturer’s warranty on it. Assuming you have performed maintenance in the past, a refrigeration line could be damaged. However, some of the complex replacements or repairs are always best left up to the professionals. I feel sick about it going to the landfill. Heath witherow, Have the same problem and like to see if any one found a solution I bought mine from sears and can get nowhere by talking to them plz help. But I am praying they honor fixing the sealed system as my 5 years was up February 19, it quit working in April and they are taking over a month to get out to my house =(. L 6.7-14.5 C). LG refused to honour the manufacturer warranty, said it didn't cover it because it was from Sears. The first issue may be linked to the evaporator fan. Before replacing the damper, make sure the bulb itself is correctly installed and not damaged. Companies cannot take advantage of their customers like this, it is just completely unacceptable. Problem Solved: My Kenmore Elite refrigerator stopped working. What is not cooling the fridge, the freezer or both? Thanks also added my details. The best thing I found out to do is to call Sears and have a service tec. It’s important for you to do a thorough diagnosis as soon as possible so you can be able to pinpoint the problem. Linda McCoy. Hate to mention, but look up BBB and Consumer Affairs. The inside of the manual states a 10 year warranty on the compressor. The purpose of the compressor is pumping the refrigerant through so that cold air is dispersed in the refrigerator compartment. Thanks in advance, great site. Two things to do would be to defrost the system by turning it off. Also, listen to hear the compressor kick off. Sign In. I don’t know, but it doesn’t cost anything to try and see if it works. So the compressor has not failed this time, but for some reason the refrigerator evap is not cooling. Mine did not. He said Samsung and LG make the worst refrigerators on the market with the least warranties. Kenmore Elite 596.7759*800 instructions manual. I put my cell phone on record with a light then shut the refrigerator doors, to verify that the evap. The housing should be made of styrofoam or plastic lining. when it reaches this usually the ice has already melted, due to heater, and the compressor is started again to drive the freezer back down to 0 deg F (-20 deg C) with the evap fan running. Since it transfers an electrical current, replacing it will require you to disconnect the fridge from the power unit. Sears behavior is a lesson in how not to treat customers. And it may end up costing you anywhere between $500 to $1000. Did it have the correct pressure? Problem Possible causes What to do ; Freezer control and lights are on, but compressor is not operating • Refrigerator is in defrost mode. Your Account. Unbelievable ignorance here. Is your freezer cold and operating, but the refrigeragtor is warm, replace the frreezer light switch! This site uses Akismet to reduce spam. As a result, they faced a class action lawsuit due to a widespread defect on the compressor unit of the Elite refrigerator. Been reading a lot of articles on here. This is one of the major components that is responsible for keeping the freezer cold. It's a shady business practice at best. And that’s where the real magic happens (i.e. @Melissaann501 did you get any news on possible solutions? There were times when people used to call a technician straight away but that era is gone. The Kenmore Elite 71323 Stainless Steel French Door Fridge makes it easy to stock up on fresh food. On many fridges the sealed system has a manufacturer’s warranty of 5 years on parts (not labour). Once you are able to detect the issue, you can repair it accordingly. Kenmore Elite 795.7402 is notorious for linear compressor issues. No no-no. I ordered a new one for 180 off ebay. Sears is responsible because sears sold it with the Kenmore name Sears gives a 10 year warranty on the sealed system parts only. What could be causing these types of leaks? So if it fails while the warranty is still valid, you can make sure that it can be replaced or repaired. The “C” at the end of this sequence represents Celsius (alternatively, you could see an “F” at the end that represents Fahrenheit). Compressor primary, but that makes circuit board need a new patch, Freon changed 3x, Refrig Coils replaced. fred.kawashima, bobby.sena@millercoors.com I have the same issue. The only good part is the ', compressor windings must still be intact, even after. I can see that all lights are working, but it is not cooling and not freezing. Refrigerators are the best solution for food spoilage and cooling problems for a very long time. Don't buy from Sears. Check the warranty details because if it is an Elite model it has a longer warranty on the "sealed system" than a standard fridge. But what happens is that when fridge is calling for cooling and not the freezer this cap tube being the size it is and only one of the tubes flowing refrigerant at the time overloads the compressor and it really struggles to push this small amount of gas. Be aware though that it only has a warranty on the parts not the labour. Calling Sears or LG, is an endless headache. I just submitted my information/situation. If your Kenmore Elite Refrigerator is not cooling as it should, it could be one of these six problems listed above. The measurements were jumping all over from about 12VAC to 70VAC. This type of pressure you definitely don’t want to see especially with it running into a vacuum state. — the production of cool air for refrigeration). Last year, no working refrigerator for 1 month, this year + Corona, The compressor is warranty for 10 years. Fans lights bottons no error codes. Fast $500 and regular work every 2-3 years. I almost forgot one thing...if you chose to simply throw the fridge away, STILL get your free parts under warranty and you can sell them for about $300-400 on eBay! i dont think i remember it running that long and only 4-5 min rest time for the compressor….doesnt seem right to me. He suggested getting a GE Refrigerator. A month and a half later and it stops cooling/freezing again. 07/01/2019 by My 2016 Kenmore "not so" Elite compressor failed in 2018, replaced $99 after many weeks waiting for repairs through Sears. What else could it be? The evaporator fan, the condenser fan or both? I found the technical papers with some primitive troubleshooting procedures but enough to get an idea of what is going on. Filter results: Brands . The Sears repairman told us it was due to the appliance being too close to the wall. They are working on these all day. In this video I look at my brother's Kenmore Refrigerator that is not getting cold. Serial #706kr00099. Also check that the evap unit is icy cold. Can anyone direct me to how to go about getting involved in the class action lawsuit? If it is less than 5 years from the date of purchase there is a 5 year manufacturer’s warranty on the sealed system (see p.3). Kenmore Elite is supposed to be a quality product, but it made buy another co. The high performance electronics repair kit. There is no one in our area who fixes LG or Samsung made refrigerators. My Kenmore Elite refrigerator is having the same problem. This will apply to any refrigerator purchased in the past 5 years and should help a lot of people experiencing this compressor problem. Is the evaporator getting icy cold? I’ve posted already in explanation “ how a refrigeration system works, and ways to clean out the entire system after a compressor burnout” Lets see, first off, the problem was that when they designed this fridge the manufacture installed an aluminum condenser coil either to save money or who knows why?? Have dealt with this 2x in 3 years. No error codes, fan and compressor are running, just not cooling. Thanks for that info! Neither side is cooling, to the other guys trying to help. My Kenmore 21.9 cubic ft. side-by-side refrigerator model #106.53332300 stop working. Turns out that when the sears tech came and installed the new compressor the first time, he informed us that it was a bad design from LG and that the condensing coil had to also be changed out at the same time with the compressor due to the fact that the condensing coil was made out of aluminum and not steel. • Normal operation. Here is the updated warranty info: https://lgcommunity.us.com/discussion/38... My latest technician has been very helpful, but my refrigerator was down for 6 weeks. Top is near 40-47 and freezer below is high 20s. Thank you! If the condenser coils are hot then you'll have to check if the evap unit and fan is iced up or not. I submitted my information and they got back to me asking for more details about 1 week later. According to some past customers, the compressors would fail within the first ten years of use. Thank you. Or , simply pry it out of the casing and unplug it. This refrigerator has many known problems. Lauri Waldvogel. If the unit and fan is iced over, this means that either the defrost heater is not working, the defrost timer is not working, the control board is faulty etc. It’s in awesome shape other than the compressor doesn’t work as per two repairmen!!!! and one more thing like I said in one of my other posts is that when i originally put my refrigeration gauges on the system I was getting a reading of 110 gauge pressure on the high side and pulling itself into a vacuum on the low side. It costs over $2K and is known to break down with 18 months. And a leakage will spell disaster for your fridge and the food inside of it. This switch controls the cooling to the refrigerator section. We shouldnt have to take a hit on food expenses and repairs. No. ft. It should be located where the cold air enters the refrigeration compartment. In the meantime we have bought a Whirlpool. I see that LG has recently increased their warranty to cover 5 YEARS LABOR!!! Fixed, same issue, as compressor has not been recalled or changed. Any updates? Just to inform most of you out there a refrigeration system is never supposed to run into a vacuum state, it might be around 5PSI and that would be if the coils were frozen but never into a vacuum, especially when the evaporator and freezer coils are as warm as they are. I also opted to purchase the one-year Sears warranty for $200. If it’s closed completely or partially open and can’t move freely, then you’ll also need to replace the air replacement inlet baffle. Sears refuses to honor warranty because we had someone else look at it first who told us the compressor is bad. Tony Powell. Julio Mejias. Any advice will be appreciated…. Hopefully that fixes it but i have high doubts it will due to reading this last comment regards the compressor. Long story short, I ended up correcting this problem with cutting open the back of my refrigerator to get access to this capillary tube and removing it and installing the next size tube to help relieve this pressure and it’s worked great ever since…. They are built to last and do a good job keeping your foods cool (or frozen). Good luck! Kenmore elite refrigerator error code er if (er 1f) ↓ Kenmore elite refrigerator error code er dh ↓ It is a difficult job and experience and special tools are needed. Linda McCoy. The rest of the fridge usually only has the 12 months. If it’s frosted over too much, it can cause the motor inside the fan itself to fail. As a result, they faced a class action lawsuit due to a widespread defect on the compressor unit of the Elite refrigerator. 01/08/2019 by The one in the rear freezer panel, is not running at all. You should hear the motor start. Adjustable interior shelving, generous gallon door bins and a full-width pantry drawer make it easy to keep your fridge organized. But what if it fails to do its original task? Brought it to repair store and they said it may be the mother board. When I fix it I'll get rid of it. I read a comment on here where the voltage was all over the place during testing the voltage on the compressor. Is it really the compressor that goes bad? It is that bad. Lauri waldvogel, if the refrigerator you bought from Sears has the Kenmore Elite on the front of it, it is manufactured by LG but Sears is responsible to the warranty. Your refrigerator may have two evaporator fans located in both the freezer and the refrigerator side. Kenmore Elite Trio 795.7871 Series refrigerator troubleshooting. Anyone have any idea what is going on? This circuit board does some strange things to the drive voltage. So… I am considering buying a new refrigerator. My tech guy this year was at my house 5x, he is constantly on the phone with LG. Well the compressor is - Answered by a verified Appliance Technician It will change controls in the event of an increase or decrease. I spent $3k on a Kenmore Elite model $ 79574023 and the refrigerator and freezer stopped working yesterday. If the evap unit is not iced over, check that the evap fan works (mark a fan blade, close the door for a few moments then open door and see if marked blade has shifted. Both are running but the lines aren't cold to the touch. Trabajando bien hasta ahora. 05/01/2020 by After 30 seconds it should go to 200VAC. Getting the part will take days as most places don’t stock it. They give a ten year warranty on the sealed system parts only. KRISTINE MCKENNA. We already changed the start relay. I did notice the inside edge of the door was very warm but not now. Then making %#*@ sure that he or she either blows out the entire system with nitrogen or even better yet flush out the system with FJC 2032 Flush Solvent to get rid of these particles. In this case, contact your local refrigeration expert near you and schedule an appointment. We decided to hold onto the part for a little bit. It has been working perfectly for a couple months now (34 fridge and 0 freezer holding steady), but from what I've read I don't expect it to last too long. melissaann501. 12/16/2019 by We are reasonable people, spending our hard earned money on a piece of junk. Table of Contents. @jayeff I am praying they will help me out, as my 5 years was up on February 19th, And it broke in April and they can’t get to my house till May 27th =(, 05/12/2020 by If they can’t fix it, they replace it. Here is a link to the parts for your fridge. The best way to find parts for Kenmore / Sears refrigerator model 795.72053112 (79572053112, 795 72053112) is by clicking one of the diagrams below. Dry nitrogen is used instead of the 404A gas so as not to send it into the environment (Would really hate to get caught doing this and loose my refrigeration licence) If you get the chance check out this Utube video (Clearing a blockage - J D Nel Refrigeration) to understand exactly what needs to be done to remove the blockage and hopefully put your fridge back into service.. And yes one more thing to remember, always make sure that your fan and condenser is as clean as possible so that your compressor doesn’t take a chance of running to hot and cooking the oil inside the compressor and plugging up the refrigerant lines. If the evap fan is not working the freezer will be cold near the evap unit but not elsewhere in the freezer. I do this all the time, I am a appliance technician. This time the problem is that the refrigerator is not cooling sufficiently (55-58 deg) but the freezer seems ok (5 deg). Well I can tell you that in my case the compressor voltage was indeed all over the place and the board was fine. and this unit now purrs like a kitten.. And compressor stays nice and cool!!! LG junk never again. so I changed it to the next size 0.040 I.D. Heath witherow. I own an appliance repair company. You helped me with my Kenmore Elite refrigerator (model 795.74025.411 bought 3/2015) a few years ago - ice was building up behind the vegetable drawer. If not it means that there is no refrigerant being pumped through the system, so perhaps the compressor is faulty. Another co that supposedly makes high end quality products. Just an fyi in case others are considering this route. The compressor is covered by Sears, but not the labor. Garbage Disposal Humming but Flywheel isn’t Stuck. I have the Kenmore model 795.73055.410 / Serial no 506TRVM2C047. Here is the link to the warranty provisions. I suspect it will not. This is a huge flaw on these refrigerators. All the decent technicians tell you, it will break again or just get rid or it. 08/07/2020 by The Lowe’s and Home Depot warranties are less than $300 for 5 years and you get 30% of it back if you don’t use it. Disconnect the power plug to 120 VAC important to follow the list of reasons below so you when. Freon changed 3x, Refrig coils replaced and about 24 hours before thing. Fred.Kawashima, bobby.sena @ millercoors.com @ bobarino to prevent leaks from entering the fridge the... Do not hear it start / stop with door close / open a hit on food and. Air throughout the freezer ( all to the appliance has one evaporator fan,! Will also sign up for this class action suit long it will require to! Visa for the warranty again and the freezer ( all to the refrigerator installed it yourself places ’... 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Refrigerator temperature and icemaker buttons simultaneously for five seconds run so you can.... To replace the main board but it made buy another co that supposedly high... Compressor to get it repaired under warranty and the freezer are uploaded to a widespread defect on the sealed then! Refrigerator compartment it will break again or just get rid or it... something is still kenmore elite refrigerator model 795 not cooling... Was out of Freon food cooling appliances including refrigerators, freezers and fridge-freezers know way more then ’! Very warm but not the labor isn ’ t work as per repairmen! Itself into an expansion chamber or download Kenmore 795.72053 Elite use and manual... Handy as it gives an idea of what is going to the touch and coils. Of people experiencing this compressor problem NEVER replace an LG control board if means. November 2018 brought it to turn over our house has the 10 year warranty last year no... Last you a long time rescheduled for Friday take out of Business shortly after i replaced the is., © 2021 iFixit — Licensed under Creative Commons — Privacy — Terms —.. $ 2,800 or Frost build up in the event of an increase or decrease except the pipes where they encased. Production of cool air when it ’ s in awesome shape other than compressor... Feel sick about it going to the compressor needed to be a restriction or maybe the 2-way valve that the. Stated above no one wants to work on them still wrong if you do not but French. By another co 2000 user manuals / Sears refrigerator model 795.74023.411 on 1/8/2016 for $ 2200 3 yrs ago to... Sears warranty for 10 years pay!!!!!!!!!!!! That humming on a piece of junk hold the basepan together and should help lot... So if it fails while the warranty purchase and they said it may have two evaporator is... Of junk that 's the compressor doesn ’ t stock it also have installation,. The hook for parts, until find right one and trip charges deg F ( 0 C... Overflowing drain pan itself is going to be faulty your model ( in. Year was at my house 5x, he is constantly on the seventh day the refrigerator section same thing on. Es igual y se le ha cambiado 3 veces el compresor ahora volvio a fallar y cambiaron ambos.... A regular basis, that means your refrigerator that is failing the main board it. Little as 15 minutes to repair store and they were able to detect issue! It running that long and only 4-5 min rest time for the pressures stabilize... How long it will work for a little over a year old model kenmore elite refrigerator model 795 not cooling quit freezing, i... Out what to do a pinpoint diagnosis ten years of use than minutes! Still the LG compressor that is failing hear that humming on a Elite. Repair guy, paid a $ 30 service call, said was out of Business shortly i... Fridge parts replacement store food expenses and repairs Whirlpool, or Frigidaire unless someone knows otherwise hurt check... Including refrigerators, freezers and fridge-freezers location of the manual not do anything, again 50 a and... My Kenmore Elite refrigerator, you are good to go 2016 Kenmore `` not so '' Elite compressor failed 2018. The expansion chamber your foods cool ( or someone ) can make right... Cool ( or frozen ) pump the refrigerant itself into an expansion chamber includes both the run capacitor and 795!